betmet Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how betmet ("we", "us", "our", "the Platform") collects, processes, stores, and discloses personal data relating to registered users, prospective users, and visitors to the betmet website and associated mobile interfaces. This Policy applies to all betmet services, including online casino gaming, live dealer tables, sports betting, crash games, and all account management functions.

By accessing or using betmet, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the platform and close your account by contacting [email protected].

betmet is committed to handling personal data responsibly and in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality.

2. Data Controller

For the purposes of this Policy, betmet acts as the data controller in respect of personal data collected through the platform. All data-related queries, access requests, correction requests, and deletion requests should be directed to our support team at [email protected]. betmet will respond to all verifiable data requests within a reasonable timeframe, typically within 30 calendar days of receipt.

3. Personal Data We Collect

betmet collects personal data through several means: directly from you when you register an account or contact support; automatically as you interact with the platform; and from third-party service providers involved in payment processing or identity verification. The categories of personal data we collect are detailed below.

3.1 Registration and Account Data

When you create a betmet account, we collect the following information:

• Full legal name — used for identity verification and account ownership.
• Date of birth — to verify that you meet the minimum age requirement of 21 years.
• Residential address — used for verification and, where required, regulatory compliance.
• Email address and/or mobile number — used for account authentication, support communication, and optional marketing messages.
• Username and encrypted password — for secure access to your account.

3.2 Identity Verification Documents

betmet may request copies of government-issued identity documents (such as a National ID card or passport) and proof of address documents (such as a utility bill or bank statement) to fulfil Know Your Customer (KYC) obligations. These documents are stored securely and are not shared with third parties beyond vetted KYC verification service providers operating under formal data processing agreements.

3.3 Financial and Transaction Data

When you make deposits or withdrawal requests via bKash, Nagad, Rocket, Upay, or bank transfer, betmet records transaction amounts, payment method identifiers (such as mobile wallet numbers), timestamps, and transaction reference numbers. betmet does not store full bank account numbers or full card numbers on its own servers — such data is handled exclusively by our licensed payment processor partners.

3.4 Usage and Behavioural Data

As you interact with the betmet platform, we automatically collect data about your activity, including:

• Games played, bet amounts, session durations, and wagering history.
• Pages visited, features accessed, and navigation patterns within the platform.
• Device type, operating system, browser type, and screen resolution.
• IP address and approximate geographic location (country and city level).
• Referral source (how you arrived at betmet).

This data is used to operate the platform, personalise your experience, detect fraud, and analyse aggregate usage trends to improve our services.

3.5 Communications Data

When you contact betmet support via email or live chat, we retain records of those communications, including message content, timestamps, and any attachments you provide. These records are used to resolve your query, maintain a support history, and improve our customer service quality.

4. Legal Bases for Processing

betmet processes your personal data on the following legal bases:

• Contractual necessity — processing required to create and maintain your account and to provide the services you have requested.
• Legal obligation — processing required to comply with applicable anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming obligations.
• Legitimate interests — processing necessary for fraud detection, platform security, and improving the quality of our services, where those interests are not overridden by your data protection rights.
• Consent — processing for marketing communications, which you may withdraw at any time without affecting your ability to use the platform.

5. How We Use Your Personal Data

betmet uses the personal data collected for the following purposes:

• To create, manage, and maintain your betmet account.
• To verify your identity and confirm you meet the minimum age requirement of 21 years. 21+
• To process deposits, withdrawals, and related financial transactions through bKash, Nagad, Rocket, Upay, and bank transfer services.
• To detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• To provide customer support and resolve account-related queries and disputes.
• To send you transactional notifications relating to your account activity, security alerts, and service updates.
• To send marketing communications about promotions, bonuses, and new features — where you have provided consent.
• To fulfil responsible gaming obligations, including monitoring for signs of problem gambling and applying account limits where appropriate.
• To improve the platform through aggregate analysis of usage patterns and player behaviour.
• To comply with applicable legal and regulatory requirements.

6. Cookies and Tracking Technologies

betmet uses cookies and similar technologies (including local storage and session tokens) to operate the platform effectively. Cookies are small data files placed on your device when you visit betmet. The types of cookies used by betmet are as follows:

6.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They manage your login session, maintain your account state during a gaming session, and prevent cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without preventing you from using the platform.

6.2 Analytics Cookies

betmet uses privacy-respecting analytics tools to understand how users navigate the platform. This data is collected in aggregate and does not identify individual users. It helps betmet identify performance issues, popular features, and areas for improvement.

6.3 Preference Cookies

These cookies remember your platform preferences such as language settings, display preferences, and previously viewed game categories, to provide a more personalised experience on return visits.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging in and using core platform functions.

7. Data Sharing and Disclosure

betmet does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors — bKash, Nagad, Rocket, Upay, and bank transfer partners, to facilitate your financial transactions.
• KYC and identity verification providers — to verify the accuracy of the identity documents you submit.
• Game technology providers — such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming, who operate game software and may receive anonymised session data for their own technical purposes.
• IT infrastructure and cloud hosting providers — who store and process data on our behalf under strict contractual data protection obligations.
• Law enforcement or regulatory authorities — where betmet is legally required to disclose data by applicable law, court order, or regulatory directive.

All third-party service providers who handle personal data on betmet's behalf are required to implement appropriate technical and organisational security measures and to process data only on betmet's documented instructions.

8. Data Retention

betmet retains personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The general retention periods applied by betmet are as follows:

• Active account data — retained for the duration of your account's active status plus a minimum of five years following account closure, to meet AML and financial record-keeping obligations.
• KYC documents — retained for a minimum of five years following the completion of the verification process, or following account closure, whichever is later.
• Transaction records — retained for a minimum of five years to comply with financial regulations.
• Support communications — retained for up to three years following resolution of the relevant query.
• Marketing consent records — retained until consent is withdrawn, plus a reasonable period thereafter to demonstrate that communications were sent on a consented basis.

Where personal data is no longer required, betmet applies secure deletion or irreversible anonymisation procedures.

9. Data Security

betmet implements a layered approach to data security. Technical measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, password hashing using industry-standard algorithms, multi-factor authentication options for account access, and regular security assessments of platform infrastructure.

Organisational measures include restricting access to personal data to only those betmet staff and contractors whose roles require it, maintaining confidentiality obligations in all relevant employment and contractor agreements, and conducting regular internal security awareness training.

10. International Data Transfers

betmet's primary servers and infrastructure are operated within data centres that maintain high-security standards. Where personal data is transferred to or processed by service providers located outside your country of residence, betmet ensures that appropriate safeguards are in place — such as contractual clauses or equivalent data protection commitments — to protect your data to the standard described in this Policy.

11. Your Data Rights

Subject to applicable law, you have the following rights regarding your personal data held by betmet:

• Right of access — you may request a copy of the personal data betmet holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data, subject to betmet's legal retention obligations.
• Right to restriction — you may request that betmet restrict processing of your personal data in certain circumstances.
• Right to object — you may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent — where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to data portability — you may request that betmet provide your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact betmet at [email protected]. betmet will verify your identity before processing any data rights request and will respond within 30 calendar days. Some requests may be subject to limitations where betmet has overriding legal obligations to retain certain data.

12. Children's Privacy

betmet is strictly an adults-only platform. We do not knowingly collect, use, or store personal data from any individual under the age of 21. 21+ If betmet becomes aware that personal data has been collected from an underage individual, that data will be deleted immediately and the associated account will be closed. Parents or guardians who believe their child has registered with betmet should contact [email protected] immediately.

13. Marketing Communications

With your consent, betmet may send you promotional emails or SMS messages about bonuses, new games, seasonal promotions (including Eid, Pohela Boishakh, and BPL season offers), and other betmet features. Every marketing communication will include a clear and accessible unsubscribe or opt-out mechanism.

You may withdraw your marketing consent at any time by clicking the unsubscribe link in any marketing email or by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to receive essential transactional or security communications relating to your account.

14. Links to Third-Party Content

The betmet platform may reference or display content from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers operate their own game interfaces and may collect certain technical session data in connection with their game software. betmet is not responsible for the data practices of these third-party providers. We encourage you to review the privacy documentation of any third-party provider whose products you use through betmet.

15. Changes to This Privacy Policy

betmet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, betmet will notify registered users via their registered email address and/or by displaying a prominent notice on the platform. The "Last Reviewed" date at the top of this Policy will be updated accordingly. Your continued use of betmet after the effective date of any revised Policy constitutes your acceptance of the updated terms.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or betmet's handling of your personal data, please contact our support team. Email: [email protected] (plain text only — not a clickable link). Our team is available 24 hours a day, 7 days a week, including Bangladesh public holidays, and operates on Bangladesh Standard Time (BST, UTC+6).